Contact Us
Available 24/7 for emergency water damage dispatch.
Get In Touch
Phone (24/7)
737-321-1033Location
9417 Circle Dr Unit A
Austin, TX 78736
Hours
Emergency: 24/7
Office: Mon-Fri 8am-5pm
Why Call Now?
- Fast 45-minute response
- Free visual assessment
- Prevent secondary mold
Request Service
Fill out the form below and our dispatcher will contact you immediately.
Our Location
9417 Circle Dr Unit A, Austin, TX 78736
Our Service Area
We serve Austin and all of Travis County, TX — available 24/7 for emergency response throughout the region.
Serving: Austin · Round Rock · Cedar Park · Pflugerville · Manor · Lago Vista · Bee Cave · West Lake Hills · Rollingwood · Lakeway · Buda · Kyle · Georgetown · Leander · Hutto and surrounding Travis County communities.
What Happens After You Contact Us
From the moment you call or submit a form, here is exactly what to expect from our team.
Immediate Response
A live dispatcher picks up your call 24/7 — no voicemail, no call center scripts. We ask a few key questions about your situation and the extent of the water damage.
Crew Dispatched in Minutes
The nearest available IICRC-certified crew is dispatched immediately. In most Austin and Travis County locations, we arrive within 45 minutes of your call.
Assessment & Action
We perform a full moisture assessment using thermal imaging cameras and calibrated moisture meters, then begin emergency water extraction immediately to stop the damage from spreading.
Insurance Coordination
We photograph, document, and record moisture readings throughout the project. We communicate directly with your insurance adjuster and compile all required documentation for your claim.
We Work Directly With Your Insurance
Navigating a water damage insurance claim is stressful — especially when you are also dealing with a flooded home. At Austin TX Water Damage Restoration, we have worked with all major insurance carriers in Texas including State Farm, Allstate, USAA, Farmers, Liberty Mutual, Travelers, and more.
Our technicians use industry-standard documentation practices required by insurance adjusters: real-time moisture logging, photo documentation, drying reports, and itemized scope-of-work summaries. We communicate directly with your adjuster so you don't have to play middleman during an already stressful situation.
- All major Texas carriers accepted
- Direct adjuster communication
- Moisture logs provided daily
- Certificate of completion issued
- Xactimate-compatible documentation
Common Insurance Questions
Does homeowner's insurance cover water damage?
Most standard homeowner's policies cover sudden and accidental water damage (burst pipes, appliance failures, roof leaks) but not gradual leaks or flooding from outside. We can help you understand what is covered before you file.
Will contacting you affect my premium?
No. Calling a restoration company does not raise your premiums. Only filing a formal claim with your insurer may affect your rate — we can advise you on whether filing is worth it for your specific situation.
What if my claim is denied?
We provide thorough documentation that can support appeals. We have helped many Austin homeowners successfully appeal initial denials with proper moisture evidence and damage reports.
Frequently Asked Questions
What is the fastest way to reach you for a water emergency?
Call us directly at 737-321-1033. Our phone line is answered live 24 hours a day, 7 days a week including all holidays. For non-emergencies, you can also submit the form above and we will respond within the hour during business hours.
Do you offer free estimates?
Yes. We provide a free on-site visual assessment for all residential and commercial properties in Austin and Travis County. After our initial moisture mapping, we will give you a full scope of work and estimate at no charge.
What areas do you serve from your Austin location?
We operate throughout Austin and Travis County including Round Rock, Cedar Park, Pflugerville, Manor, Lago Vista, Bee Cave, West Lake Hills, Rollingwood, Lakeway, Buda, Kyle, Georgetown, and Leander. Our response time from 9417 Circle Dr Unit A puts us within 45 minutes of virtually all Travis County locations.
Can you start work the same day I call?
Yes. Water damage restoration is a time-sensitive emergency service. In most cases, our crew arrives within 45 minutes and begins water extraction the same day — or the same night if you call after hours. Stopping active water damage is always the first priority.
Are you licensed to handle mold in Texas?
Yes. We are a registered Mold Remediation Contractor (MRC) with the Texas Department of Licensing and Regulation (TDLR), fully compliant with Chapter 1958 of the Texas Occupations Code. This means we are legally authorized to perform mold remediation work in Texas and issue the required Certificate of Mold Damage Remediation upon project completion.